Order and Product Info:
We strive to package and ship your order as soon as possible. After placing your order, you should receive an email confirmation. If you do not receive this confirmation in a timely manner, please contact us at firstname.lastname@example.org.
We hope to process all orders within a few business days, but please allow two to three weeks for your order to be processed. We will contact you if a product is back-ordered or unavailable at the time of purchase.
We package every order to the best of our ability to ensure the safety of your order. If you happen to receive a product that has been damaged during shipping, please contact us as soon as possible at email@example.com.
Our goal is to provide the highest quality products possible, and we hope that everyone that places an order will be more than satisfied with their purchase. If, however, an item is unsatisfactory, we will be more than happy to issue a refund within thirty (30) days of purchase.
Unfortunately, our return policy does not apply to original art or limited edition prints, so please keep that in mind while placing your order.
A refund will only be issued to qualifying products returned to us (at the buyer's expense) in the same condition in which they were shipped. We will be more than happy to cover the shipping costs for items that were damaged in transit from us to the buyer.
Before returning an item, please contact us at firstname.lastname@example.org for return authorization. Items returned without this authorization may not be accepted.
If you happen to receive the wrong item(s) with your order, please contact us at email@example.com as soon as possible to make arrangements to receive the correct items.
Questions About Your Order:
Please contact us at firstname.lastname@example.org. Please be specific with your question and remember to include your contact information in order to ensure a timely response. If possible, please include your order confirmation.
Customer Service Support:
We do our best to answer all emails within 48 business hours, although, at times, the studio may be closed for a few days to a week at a time. Please check the website homepage, as these times will be noted. If you need to cancel/adjust an order, please do so as soon as possible after placing the order to increase the chances that the order has not been processed.
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